General
Access to any company’s website can be challenging for persons having certain disabilities. A person’s disability is often unique. What may work well for one person, may cause difficulties for another person. Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers, and potential customer’s needs. To that end we have engaged the services of professionals to assist and advise us in these matters.
Accessibility on this Website
Our website provides several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business.
There are also various aids available by third parties and which are provided by most browsers.
If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third party or browser features, we invite you to contact us for further assistance. Contact
Accessibility Statement
General Statement
Accessing a company's website can present challenges for individuals with certain disabilities. Disabilities are often unique, and solutions that accommodate one individual may not suit another. Our company is committed to providing reasonable access to all customers and potential customers. Given our scale, resources, and understanding of user needs, we have made and continue to make efforts to enhance accessibility. We have engaged professional consultants to advise us in this ongoing process.
Accessibility on This Website
Our website incorporates various features, methods, and policies designed to improve access to our site and to the products or services offered herein. Additionally, most browsers offer third-party accessibility aids and settings.
If you experience difficulty accessing our website after utilizing the built-in accessibility features and/or available browser tools, we invite you to contact us for further assistance. Our contact details are provided below.
Enabling the Accessibility Menu
The accessibility menu can be enabled by clicking the accessibility menu icon that appears after selecting the widget described above. Upon activation, please allow a moment for the menu to load completely.
Disclaimer
We periodically review and, within our resource capabilities, modify parts of our website to improve its accessibility. Striving for a seamless, accessible, and unhindered online experience is a continuous goal. Progress depends on our understanding of the specific challenges users face, as well as technological advancements and resource availability.
Despite our ongoing efforts, some content, features, or processes may require further enhancement. We welcome your feedback and suggestions for improvement.
Third-Party Applications
Our website may utilize third-party plugins or add-ons for certain functionalities, such as Google Maps or social media feeds. These elements are not under our direct control, and we are unable to modify their structure to fully accommodate every type of disability. We are not responsible for the accessibility of these external components.
Video Content
Our website contains or plans to include video elements. Each video will be accompanied by closed captions or an equivalent text transcript.
We Are Here for You
If you encounter difficulties with any content on our website due to a disability, or require assistance in navigating any part of our site, please contact us. We are glad to help.
The dedicated telephone number provided below is solely for assisting users who face challenges due to a disability in accessing or navigating our website. This line is not for sales, product inquiries, or general customer service. Other sections of our website contain appropriate contacts for those matters.
If you have a disability that causes difficulty in using our website, you may also contact us via email. Please describe the issue in as much detail as possible, including any barriers you or others may have encountered. Send such emails to: support@baylinkco.com.
Note: If the email is routed through a third-party server, it is forwarded to us automatically without prior review.
Your privacy is strictly protected when you contact us. You are not required to provide personal information such as your name, address, telephone number, specific disability, product interests, or email address (unless you choose to include it in your communication).
How do I place an order?
l Browse our collection and click "ADD TO CART" on your desired items.
l Click the BAG icon at the top right of the page to review your cart, then select "CHECK OUT".
l Complete all required shipping and payment information, then click "PLACE ORDER" to finalize your purchase.
Can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor its delivery status. This will provide real-time updates on the location and estimated delivery date of your package.
Why have I not received an order confirmation by email?
Order confirmation emails are typically sent immediately after purchase. In some cases, delivery may be delayed by a few minutes or the email may be directed to your SPAM/Junk folder. If you have not received a confirmation within 30 minutes, please check all email folders carefully. If it remains missing, contact us at support@baylinkco.com, and we will promptly verify your order and resend the confirmation.
Can I change my order?
You may modify your order at any time prior to completing checkout by adjusting items in your shopping bag. If you have already placed the order, please contact us immediately at support@baylinkco.com. We will make every effort to accommodate changes, provided the order has not yet been processed for shipment.
Can I cancel my order?
Orders may only be cancelled within 24 hours of payment and before they have entered the shipping process. Once an order has been shipped, it cannot be cancelled. If you wish to return an item after shipment, please refer to our Return Policy for instructions and applicable terms.
My address is written incorrectly in the order confirmation - what can I do?
Please contact us without delay at support@baylinkco.com with the correct address details. We will update your order if it has not yet been shipped. Please note that we cannot modify the shipping address once the order has been dispatched.
I received my package, but my order is incomplete, incorrect, or missing - what do I do?
We sincerely apologize for any inconvenience. Please contact our customer service team at support@baylinkco.com within 7 days of delivery. Include your order number and a description of the issue, and we will promptly assist in resolving the matter.
How can I redeem a voucher or discount code?
During checkout, locate the field labeled "Enter Discount Code" or similar. Input your valid voucher or discount code, and the applicable amount will be deducted from your order total before final payment.